How does the emailed sign-in link work?
Some of our emails include a button that signs you straight in to the member portal. It works once and lasts 7 days.
Some of our emails include a button that signs you straight in to the member portal, with no password needed.
When you get one
- With your licence agreement
- When we send your agreement again
- When you're added as an authorised contact for a business
Using it
Choose the button in the email, then Continue. The link works once and lasts 7 days. A newer link replaces an older one.
If it has expired or been used
Open it anyway and choose Email me a new link. Or choose Sign in with a password. See Signing in.
If you didn't ask for a link, you can ignore the email.
Last reviewed 28 October 2026